I was talking to my client over the phone about planning to buy an HDB flat while still servicing a mortgage for his Australian house and he couldn’t remember his SingPass to access his CPF statement. (I just remembered I can’t remember my SingPass too!) 😀

Now he needs to reset his SingPass but he hasn’t updated his 2FA (2-factor authentication) and he’s leaving for Australia tonight. What to do?

Well, the fastest & easiest way is to go to the nearest Community Centre in this list.

But what if you’re too busy to go to one of these centres?

Well you can now reset your SingPass online, if you have completed the 2FA registration, like you would for your Microsoft or Google Accounts with 2FA.

The procedure is fast and straightforward. You just key in your personal details + CAPTCHA (to proof you’re not a robot.) A One-Time Pin (OTP) will be sent to your pre-registered mobile number. Key in this OTP and on the next page, just key in your preferred SingPass.

Take note the SingPass needs to have a minimum of 8 alphanumberic characters so I suggest a good password manager that integrates with your browser and smartphone.

The last resort is to do it the old fashion way, which is to reset your SingPass without a mobile number here. After completing the form with CAPTCHA, CPF will mail the temporary PIN to your registered residential address. You will need to login within a specific timeframe and complete the 2FA registration with your mobile number upon login because 2FA is mandatory now. Finally you’d have to key in a new SingPass if I’m not wrong.

Any errors or updates, please leave a comment and I’d update the post.

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